Return & Refund Policy

At BRLWVMN, we want returns and refunds to be as clear and straightforward as possible.

This Return & Refund Policy applies to eligible purchases made through brlwvmn.com.

BRLWVMN offers adorable character-designed humidifiers created especially for children and families. Because our products may include delicate electronic components, cute molded designs, water tanks, mist nozzles, LED lighting features, USB cables, and other functional parts, we recommend following the return instructions carefully to help ensure a smooth process.

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1. 30-Day Return Period

Eligible products may be requested for return within 30 days from the date confirmed delivery takes place.

Before sending an item back, please contact our customer care team:

service@brlwvmn.com

We will review your request, determine whether the product is eligible, and provide the appropriate return instructions and return address.

Please do not send a product back before contacting us. Returns sent without authorization or to an address that has not been provided by our support team may be delayed or may not be processed.

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2. Conditions for an Eligible Return

Unless the product arrived damaged, defective, incorrect, incomplete, or otherwise qualifies for a remedy under applicable law, products returned for preference-based reasons should generally be:

• Unused or maintained in like-new condition
• Free from damage caused after delivery
• Unmodified
• Returned with all originally supplied components
• Returned with any included accessories
• Returned with water tanks, covers, charging cables, removable parts, or other components originally supplied with the product
• Accompanied by product instructions or inserts where provided
• Returned in the original protective packaging where reasonably possible

We may also request proof of purchase, such as your order number or confirmation email.

Because BRLWVMN offers cute character humidifiers that may include decorative shapes, silicone details, LED night lights, delicate mist outlets, water tanks, charging components, and other sensitive features, returned products should be packaged carefully to minimize the risk of damage during transportation.

Returned items may be inspected before a refund is approved.

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3. Opened or Used Products

Simply opening a product does not automatically prevent it from being returned.

However, where permitted by applicable law, preference-based returns involving opened or used products may be inspected to determine their condition.

Returned products should generally not show evidence of:

• Excessive use
• Misuse
• Customer-caused cracks, scratches, stains, water damage, breakage, or other damage
• Unauthorized repairs
• Alterations or modifications
• Missing accessories or components
• Damage caused by inappropriate cleaning, storage, handling, or operation

Where customer handling beyond what is reasonably necessary to inspect or evaluate a product results in a material loss of value, an appropriate deduction may be made where permitted by applicable law.

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4. Items That May Not Be Returnable

Where legally permitted, certain products may be excluded from preference-based returns, including:

• Personalized or customized products
• Gift cards
• Products clearly identified as final sale
• Products damaged through misuse or improper handling
• Products modified or repaired without authorization
• Products missing significant components because of customer handling
• Other products clearly identified as non-returnable before purchase

Any product-specific exclusions will be stated on the relevant product page or communicated before a return is approved.

Nothing in this section is intended to restrict statutory consumer rights that cannot legally be excluded.

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5. Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your BRLWVMN order reasonably soon after delivery.

This is especially important for cute electronic humidifiers and products with delicate functional components, such as:

• Character-shaped humidifiers
• Animal-inspired humidifier designs
• Products with LED night lights
• Products with removable water tanks
• Products with mist nozzles
• Products supplied with USB charging cables
• Products with silicone or decorative exterior elements
• Other child-friendly humidifier designs

If your order arrives:

• Cracked or damaged
• Broken
• Scratched
• Not functioning properly
• Defective
• Incorrect
• Missing accessories
• Missing components
• Incomplete

please contact us as soon as reasonably possible.

To assist with our review, we may request:

1. Your order number
2. Product name
3. Clear photographs of the product
4. Photographs of the internal protective packaging
5. Photographs of the external shipping package
6. A photograph of the shipping label, where available
7. A short video showing the issue where useful

A video may be particularly helpful for issues involving:

• The humidifier not powering on
• Mist output problems
• LED light issues
• Water leakage
• Damaged charging components
• Loose or broken decorative parts
• Other product functionality concerns

After reviewing the information provided, we will explain the appropriate next steps based on the circumstances, applicable BRLWVMN policies, and relevant consumer laws.

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6. Basic Product Checks Before a Return

For certain product issues, our customer support team may suggest simple checks before arranging a return.

Depending on the product, these may include:

• Checking whether the humidifier is connected correctly to the power source
• Confirming that the USB charging cable or power adapter is properly connected
• Checking whether the water tank is correctly installed
• Confirming that removable components are properly fitted
• Inspecting the mist nozzle for visible blockage or damage
• Checking whether the product has sufficient water before operation
• Reviewing product-specific instructions
• Reviewing applicable care guidance

For certain BRLWVMN cute humidifier collections, we may request photographs or additional information to help determine the nature of the problem.

You are not required to continue using any product that appears damaged, broken, leaking, or otherwise unsuitable for continued use.

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7. Return Shipping Costs

For preference-based returns, including situations such as:

• Changing your mind
• Selecting the wrong colour, style, variation, or product
• No longer wanting the item
• The product not matching your personal preferences
• Other reasons that did not result from an error by BRLWVMN

the customer is generally responsible for return shipping costs where permitted by applicable law.

If BRLWVMN confirms that a product was:

• Damaged during delivery
• Defective
• Incorrectly supplied
• Incomplete
• Otherwise eligible for seller-paid return costs under applicable law

we will provide the appropriate return or resolution instructions.

Please do not purchase expensive international return shipping independently before receiving instructions from our customer care team.

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8. Original Shipping Fees

For preference-based returns, the original shipping cost is generally non-refundable unless:

• BRLWVMN expressly states otherwise
• The return resulted from an error on our part
• The product was damaged, defective, or incorrectly supplied
• Applicable law requires reimbursement

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9. Return Address

Our return location may vary depending on:

• Product type
• Fulfillment location
• Customer destination
• Warehouse location
• Logistics arrangements
• Reason for return

For this reason, please do not send returns to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address will be provided after your request has been reviewed and approved.

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10. Preparing Your Return

BRLWVMN cute humidifiers may contain delicate components such as:

• Character-shaped exterior designs
• Silicone decorative elements
• Water tanks
• Mist nozzles
• LED night lights
• USB charging cables
• Internal electronic components
• Other functional accessories

Returned items should therefore be packed carefully to reduce movement and impact during return transportation.

Where reasonably possible, please return:

• The main humidifier unit
• Water tank or removable water container
• USB cable or charging accessories, if included
• Decorative components originally supplied with the product
• Product instructions or inserts
• Original protective materials
• Original product packaging
• Any other components originally supplied with the order

Electronic and molded products should be securely protected against movement, impact, cracking, leakage, or breakage while in transit.

Customers are responsible for adequately packaging preference-based returns.

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11. Missing Accessories or Components

Where permitted by law, a refund may be reduced if a returned product is missing items originally supplied with it.

Examples include:

• Water tank components
• Charging cables
• Removable covers
• Decorative accessories
• Included accessories
• Product inserts
• Protective packaging
• Other components originally included with the product

Any applicable deduction will depend on the circumstances and relevant legal requirements.

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12. Inspection of Returned Products

After receiving a return, we may inspect the item to confirm:

• Product identity
• Return eligibility
• Product condition
• Reason for return
• Included accessories
• Included components
• Condition of the water tank, mist nozzle, charging components, LED features, decorative parts, and other functional elements

Authorization to return a product does not necessarily mean that a refund has been finally approved.

Final refund eligibility may be determined after the returned product has been received and inspected.

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13. Refunds

Once an eligible return has been received, inspected, and approved, the refund will generally be sent to the original payment method.

After BRLWVMN submits a refund, your bank, card issuer, or payment provider may need additional time to process the transaction and display the funds in your account.

These processing times are determined by the relevant financial institution or payment provider.

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14. Possible Refund Deductions

Where applicable law allows, an appropriate deduction may be made when a product has experienced a material loss in value because of:

• Missing accessories
• Missing components
• Excessive use
• Customer-caused scratches, cracks, stains, water damage, or breakage
• Unauthorized alterations
• Unauthorized repairs
• Improper cleaning
• Improper handling
• Damage occurring after delivery

Any deduction will be assessed according to the specific circumstances of the return.